Privacy Policy

1. Introduction

Bespoke Joinery Lothian (“we”, “us”, “our”) is a bespoke joinery and cabinet-making business operating in Edinburgh and the Lothians. We are committed to protecting your personal data and handling it in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy explains what personal information we collect when you contact us or use this website, why we collect it, how we use it, and the rights you have over it.

2. Information we collect

When you submit our quote enquiry form or contact us by email or phone, we collect the information you choose to provide, including:

• your name;
• your email address and phone number;
• details of the project or service you are enquiring about, including any photographs, dimensions, or notes you share.

The site uses only essential cookies required to deliver the website. We do not currently run third-party analytics or advertising trackers. If that changes, this policy will be updated and, where required, we will ask for your consent first.

3. How we use your information

• To respond to your enquiry and arrange a site visit.
• To prepare and discuss a quotation for the work.
• To fulfil our obligations under any contract you enter with us.
• To keep records of our communications and projects.

4. Lawful basis

We rely on the following lawful bases under the UK GDPR:

• Contract — where processing is necessary to prepare a quote or carry out work you have asked us to do.
• Legitimate interests — for record-keeping and responding to general enquiries.
• Consent — where you have specifically agreed, for example, to receive follow-up communications.

5. Sharing your information

We do not sell your data. We share information only with service providers that help us run the business:

• Formspark — processes submissions from our online quote form and forwards them to us by email.
• Cloudflare — hosts and serves this website.

We may also share information where we are required to do so by law.

6. Data retention

We keep quote enquiries for up to 24 months from your last contact with us, so we can follow up and reference prior conversations. Records relating to completed work are kept for as long as required by tax, accounting, and warranty obligations (typically six years).

7. Your rights

Under UK GDPR you have the right to:

• access the personal data we hold about you;
• request correction of inaccurate or incomplete data;
• request erasure of your data where appropriate;
• restrict or object to certain processing;
• request portability of data you have provided to us;
• withdraw consent where processing is based on consent.

To exercise any of these rights, email info@bespokejoinerylothian.co.uk. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk.

8. Contact

For any privacy-related questions, contact us at info@bespokejoinerylothian.co.uk.